Privacy Policy

1. Introduction

Meelni ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered mock interview service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) when you sign up via Google OAuth
• Profile information you choose to provide
• Communication data when you contact us for support

2.2 Automatically Collected Information

• Interview session data (audio recordings, transcripts, timestamps)
• Performance metrics and feedback scores
• Usage data (features used, session duration, interaction patterns)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

2.3 Voice and Audio Data

When you participate in mock interviews, we collect and process:

• Real-time audio recordings of your interview sessions
• Speech-to-text transcriptions of your responses
• AI-generated feedback and performance analysis

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our interview coaching service
• Generate personalized feedback and performance analytics
• Improve our AI models and service quality
• Communicate with you about your account and service updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest in our databases
• Row-level security policies to isolate user data
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data

Your interview data is stored on secure servers hosted by Supabase (database) and LiveKit (real-time infrastructure). We retain your data for as long as your account is active or as needed to provide services.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Supabase (authentication and database hosting)
• LiveKit (real-time voice infrastructure)
• OpenAI (AI language model processing)
• Deepgram (speech recognition)
• Cartesia (text-to-speech synthesis)
• Vercel (application hosting)

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

If Meelni is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contact@meelni.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account at any time, after which we will delete or anonymize your data within 30 days, except where retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve our service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. AI and Automated Decision-Making

We use AI to analyze your interview performance and provide feedback. While our AI generates automated assessments, these are intended as coaching tools, not employment decisions. You have the right to request human review of AI-generated feedback.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed in Section 6, as well as the right to lodge a complaint with a supervisory authority.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: contact@meelni.com